Patient Feedback

Leave your feedback

If you would like to leave feedback regarding your care at Pinehill Hospital please follow the links below to submit your feedback: 

We do, of course hope that you were satisfied with the service and attention we gave you here at Pinehill. If we have, in some way, fallen short of your expectations, we do want to hear from you. Please do speak to us when you are in Pinehill and we will do everything we can to help you. If you do feel you would like to write to us, 'We Value Your Opinion' card are all around the hospital or ask a member of staff for a copy. If you feel that you would like to take a more formal route, please follow the guidance notes on 'How to make a complaint step by step'. 

Here are a few examples of recent comments from patients; 

"I am writing to you for two reasons. First, I would like to thank you again for the excellent assessment that you did on the 31st July. Since then, I have had successful surgery for Prostate Cancer. Your early detection via the PSA test allowed it to be caught early and removed."

January 2019

"Mr Tai operated on me some 6 weeks ago to replace a hip joint. The operation went superbly and I was up walking the afternoon of the operation. My old hip joint was giving me a great deal of pain so much so that I limped. Now I am walking normally and with no pain. The scar from the operation has healed up perfectly and has not given me any problems. To sum up Mr Tai performed the perfect operation and with the help of the Physio team( Neil) and all the nurses at Pinehill I have recovered and I am pleased as punch that I opted to go to Pinehill for my treatment. If you are in any doubt about Mr. Tai he is as good as his word and has the skill to back it up."

October 2018

"Great care from all. The staff very attentive and caring to provide the best service. Doing the best to get your health looked after. It has been the best hospital I have been to in my life."

September 2018

"I was feeling very anxious to have my procedure done. Everyone has been very comforting and understanding and did their very best to ease my anxiety. Thank you."

September 2018

"Everyone is so friendly and reassuring! Very calming atmosphere and the hospital itself is so clean and shiny! Quick response times for appointment too! After care amazing - best cup of tea ever! Thank you."

September 2018

"The care I was given was very good, nothing was too much trouble. Kind and caring, felt at ease as soon as I walked in the door. First-Class. Thank you."

September 2018

"Excellent service, excellent staff, excellent results. Thank you. Swift service delivered with care and warmth. Explanations all the way and many smiles. Thank you again. Brilliant, I can see!!! Clearly!!!"

September 2018

"Every person I have come in contact with has been pleasant and professional. There is an air of calmness and purpose in the atmosphere."

September 2018

"All staff were very friendly and professional. I was in a comfortable environment and was grateful that the nurse put the heat on when I told her I had Raynauds. Thank you."

September 2018

"The staff are very kind and considerate. They relay any anxieties/fears and respond to any questions/concerns. They make you feel comfortable and are very quick to respond to
your needs. They make you feel at ease and are always smiling and ready to help."

September 2018

"As soon as I walked through the front door until I left it was a pleasure. All the staff are very efficient and friendly. A happy experience all round. Thank you to everyone."

September 2018

"Everybody is very friendly, room clean and comfortable. Everything is discussed with you so you are in the loop at all times. Nurse who booked me in was lovely and put me at ease about my stay."

September 2018

"Excellent experience today, everyone was welcoming, friendly and most of all informative. My consultant talked me through procedure throughout which was comforting."

September 2018

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