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Patient Feedback

If you would like to leave feedback regarding your care at Pinehill Hospital please follow the links below to submit your feedback: 

We do, of course hope that you were satisfied with the service and attention we gave you here at Pinehill. If we have, in some way, fallen short of your expectations, we do want to hear from you. Please do speak to us when you are in Pinehill and we will do everything we can to help you. If you do feel you would like to write to us, 'We Value Your Opinion' card are all around the hospital or ask a member of staff for a copy. If you feel that you would like to take a more formal route, please follow the guidance notes on 'How to make a complaint step by step'. 

Here are a few examples of recent comments from patients; 

"I wish to advise you that I experienced a superb comsult with Mr Kitson,  Neurosurgeon at Pinehill.  Mr Kitson was an absolute gentleman, kind, reassuring, collected me personally from the waiting room. He was utterly professional, explained everything in simple layman terms. I cannot praise him highly enough. Thank you. "

May 2018

"Had my operation on Monday and I’m really pleased how everything went . Thank you Pinehill."

February 2018

"I was admitted to Pinehill Hospital this morning following investigations and MRI showing I had a Herniated Disc in my back, suffering with back pain, leg pain and numbness/pins and needles. This is the first time I have been admitted to any hospital for a Surgical Procedure so understandably I was extremely anxious and had zero sleep the night before. I was booked in at 0730 and was in my room with a nurse going through everything at 0800, Mr Mushtaq (my surgeon soon followed and the anaesthetist soon after, I felt very settled and confident I was in safe hands. I was taken into theatre at the exact time I was advised I should be 1100, anaesthetised and before I knew it MR Mushtaq along with his incredible team had carried out my procedure and I was woken in recovery by another lovely Nurse who took great care of me until I was returned to my room. All of the staff, on arrival, during my pre op stage and during and after my surgery were absolutely fantastic and showed absolutely amazing compassion, patient care and humour (even laughing at my jokes!) I would not hesitate to recommend Pinehill and if I ever need their services in the future I would be happy that I would be taken care of with great care, thanks very much to all the team for looking after me, I appreciate it more than I could possibly explain."

January 2018

"Literally laying in the ward as I write this. Utterly fantastic! Every single person genuinelly cares. Cannot speak highly enough of them."

November 2017

"I came to Pinehill a few weeks ago for a functional septorinoplasty and was so impressed and grateful at the care I received. I was very nervous before my operation but I had my own room where I could have my mum and boyfriend with me, that made me feel more at ease. Everyone was so friendly and explained everything to me so I was never unsure about what was going on. I was checked on all through the night which was very reassuring and I felt genuinely cared for the whole stay. Thank you to my consultant, Miss Lyons, the anaesthetist, and all the staff that cared for me. I’m very grateful for all of your hard work."

September 2017

"Great staff! Super caring. Nice and clean. Short on parking."

September 2017

"Friendly and profesional staff! I definitely recommend it!"

August 2017

"Superb staff and very attentive, very thorough and show empathy wherever you are in the hospital."

August 2017

"Fantastic lovely staff clean rooms a really good experience thank you I would definitely come again."

August 2017


"Outstanding service and care from start to finish.
"

July 2017