“You made me feel very comfortable. I was extremely nervous but everyone involved made me feel at ease. There was nothing I felt could be improved on everything was fantastic. Thank you for making this a pleasant experience.”
Barnaby Parsons, July 2014
“Everybody was exceptionally friendly and did everything to help.”
C Lee, June 2014
“Well trained, understanding staff at all levels. Nothing too much trouble. I would not hesitate to recommend Pinehills.”
A Ashford, June 2014
“I think you did everything well! A very pleasant experience, the staff were fantastic. A very happy patient.”
S S, June 2014
“Did everything well – understood my procedure, aftercare great, nurses lovely – clean. There is nothing you can improve on except bigger tea pots!”
Richard Holmes, June 2014
“Nursing care was very good and friendly. I felt well looked after. The doctors explained everything well and I appreciated them coming to meet ahead of the procedure to introduce themselves. Dr Schreuder visited late that day to check how I was doing which I also appreciated. Room comfortable and food good.”
I Jekyll, June 2014.
“Every patient is treated as if they are the only one that matters (like royalty). Please continue your good standard of care. There are not enough words to speak highly of Pinehill and its staff.”
Henry Smith, June 2014.
“You did everything well. Really helpful in everything. Ed, Jude & Henrieta impressed me. Nothing could be improved it was all very good.”
S Ohlsson, June 2014
“Everything was done well. Staff are all so friendly - lovely place with lovely people.”
Hayley Shelley, May 2014
“All very caring & considerate. Thank you for making my stay as good as possible.”
Ivan Rock, May 2014
“Staff care and attention all excellent. All of the staff I came in contact with – on floor, recovery room, auxiliary serves, were all excellent.”
Tim Dale-Cooke, May 2014
“In my opinion you did everything possible to make my visit comfortable first class. I would like you to thank all the surgeons and staff for all your care and attention.”
Patricia Birchall, May 2014
“You did everything well, I’m still very impressed! Stay as you are. Nothing to improve on. I will recommend your hospital every time.”
Frank Kricks, May 2014
“You employed the right staff, they were amazing.”
Mick Read, May 2014
“Great communication. Very caring bedside manner, put Izzy at ease very quickly. Very regular checks and informative at every stage. Our nurse was Sarah Wormington.”
Adrian Foxall (Isabel), May 2014
“You did everything well! Improvements? Nothing stands out. Ronnie (nurse) was really good”.
Michael Debnam, May 2014
“Staff were very caring. Food has been great. Care during anaesthetic (spinal) was excellent. There is nothing to improve. Keep doing what you are doing.
I am very grateful to Mr Salvesen, all the nursing staff and restaurant staff.”
Miss E Anson, May 2014
“Very friendly and helpful nursing staff. The surgeon was also friendly and informative, always prepared to answer questions.
The accommodation was pleasant and comfortable. The facilities were good. The medical care was good and the procedure was successful, so far. Food is good too.
Thi sis avery pleasant hospital to visit. There is a calm quiet atmosphere which really put me at my ease. This greatly reduces the stress of a hospital visit.
I have not experienced anything which I feel could be improved. In fact this is my second round of treatment within 18 months for separate issues.. I specifically asked my doctor to try to arrange my current treatment at Pinehill. I was so pleased with my first visit.”
Glen Rodford, May 2014
“Everything was dealt with professionally and with kindness. I was cared for above and beyond my expectations. Who impressed you? I can honestly say that every nurse who has been to see me has impressed me from changing my drains to fixing my telly!!”
Rebecca Dainton, May 2014
“What do you think went well? Everything! I cannot fault anything. Lovely, friendly staff.
Yummy egg sandwiches!
Lovely clean room.
Thank you very much for making me feel comfortable and at ease.”
Lorraine Glazebrook, May 2014
“Every minute from day one I felt pampered, cherished, respected so much so I honestly feel as though I have been on holiday + bonus of a beautiful garden from balconied window, weather lovely too!
Attention to my every need attended to (sorry, hope I was not too demanding). Consideration taken with my pain relief. Encouragement, very gentle and patient with me over physio.
Loved the gentle humour and uplifting visits. Respectfully answering my queries in a polite, sometimes humorous manner. Staff never seemed to be put out, very friendly and ready to include in polite conversation. Food choice was excellent.”
Jennifer Hall, May 2014
“You are so lucky to have such wonderful caring lovely staff working for you. After surgery I thought I would feel awful. However, your staff gave such great attentive care that I really felt good. The food is great with lots of choice. I’ve really felt spoilt and had a really good experience. All your staff on the wards and in theatre had a part to play in my care. I can only say that I had the best time considering the fear I had when first arriving at Pinehill. Wonderful.”
AW, May 2014.
"Nursing staff are excellent"
B. Middleweek, November 2013
"Attentive and well informed - good humour. Thank you for a gentle,
Lorna Proctor, November 2013
"Everything was exceptional. Thank you. Made my stay really enjoyable"
Suzanne Akers, November 2013
"All staff cared and looked after me - excellent! It was wonderful. I
have loved being cared for here. Thank you."
M. Stephens, November 2013
"Caring, friendly, happy staff. I felt very cared for and relaxed. Thank
Claire Penny, November 2013
"Superb nursing, very well looked after"
Nigel Swain, October 2013
"Great care, made to feel very comfortable and safe"
Leah Goad, October 2013
"You looked after me so well. All the staff were professional, caring
Juliet Martin, October 2013
"Brilliant communication at every level. Great care."
Sarah Baldwin, October 2013
"Nice staple work!"
Dean, October 2013
"Can't fault my care. Mr Salvesen and all the team have been excellent"
Clare Smith, October 2013
“My whole experience from my first consultation has been one of immense satisfaction. Your staff have been courteous, punctual and reassuring and I could not have wished for better. They are a credit to themselves, their profession and your hospital. My treatment was of the highest order. The hospital was spotless, and the facilities including the car park were first rate. If myself or my family have the opportunity to use Pinehill in the future, we will be delighted. So a very big thank you to Pinehill.”
Gordon E Day – August 2013
“Operation and aftercare could not have been better. Nurses and staff have shown kindness and patience. Food and facilities have been excellent.”
E M Jennings – August 2013
“All staff very efficient and friendly”
Linda Ward – September 2013
“Friendly staff. Would come again!”
Eric Raffingale – September 2013
“Constant care and attention. Thank you for making the experience so friendly and caring. Everybody was so nice.”
Lisa Munnelly – September 2013
“Thank you for your professionalism and friendliness”
Barry Gibson – September 2013
“Non stop care!”
Phil Dyson – September 2013
“General care very good from start to finish. Thanks to all staff”
Vivienne Kent – September 2013
“Thank you so much for everything. A really wonderfully friendly and caring team throughout. We were kept well informed and the team spoke to Nathaniel (child) at his level. Very happy. Also Nathaniel was in and out quickly. There was no delay.”
Susannah and Joel Parry (Nathaniel’s parents), August 2013
“My purpose for writing is to record my appreciation of the most professional, courteous and friendly treatment that I have received. From start to finish I was made to feel important and also put at ease by experienced and happy staff. I have over the years, received hospital treatment at various locations…but I have to say that my treatment at Pinehill is the best and most memorable experience that I have had. I believe that when treatment is excellent, then this should be acknowledged. I congratulate you, your colleagues and staff on the most efficient way in which your hospital is run”
John Ilott, August 2013
“I must take the opportunity to thank everyone involved for the level of care and attention that I received. I was dreading the experience but without exception, every aspect of my stay was handled with the highest level of professionalism and the care I received was nothing short of superb. The care and thoughtfulness I received whilst on the ward was outstanding. I am just delighted that the procedure was carried out at Pinehill.”
Michael Abrahams, August 2013
“I just wanted to write in to pass my thanks and appreciation to the wonderful staff you have working with you. I felt like nothing was too much trouble and it was like having one to one service……I am so glad I chose Pinehill…Thank you again and rest assured I will be recommending your services to others”
Sasha Deller, August 2013
“Mr Nick James was direct, no nonsense and explained in detail what he could do. At all times I felt very confident in him, very safe in his hands and I certainly would not have wanted anyone else to do my operation. I found him totally approachable, very human and felt I could tell him and ask him anything. The day of the op everyone was so helpful – the nurses were great, the hospital immaculate, my room was spotless and what a nice room, overlooking the gardens. And even a welcome pack, my favourite, Molton Brown. To say I was impressed was putting it mildly. The whole environment made me feel very safe and at home and the food was really great, more like staying in a really good hotel. My experience of the operation itself was feeling very safe, in good hands and cared about. Would I recommend Pinehill to family and friends, without a doubt! I cannot praise them enough. The after care and follow up was excellent – second to none. I have had experience of Harley Street and all I can say is that Pinehill and Mr James beat them all hands down. I would certainly without doubt, return to Pinehill”
Judith Ann Hedley, June 2013
“What did you do well? Everything! Very very impressed and happy with all the staff. Very helpful, kind and polite. Made me feel very relaxed. Many thanks to everybody. Keep up the good work!”
David Woods, May 2013
“I would sincerely like to thank you for all the kindness extended to me while I was a patient after hip surgery. I would like to thank Mr Deol and his team in the operating theatre for all they did for me, then all the doctors and nurses who attended me, they were all so caring and made one feel important, then the tea ladies who served such lovely meals…..It was like being in a first class hotel, the service given by you all was so friendly and caring. You truly are very dedicated to all you do, ….so thank you all once again for all your hard work”
Betty Saunders August 2012
“First class treatment all the way. Very friendly staff – made me feel at ease, especially my nurse”
Michelle Lewis – August 2012
“All of excellent standard throughout. I was kept informed and involved every step of the way. Everyone was caring and committed to excellence whatever they were doing. Everyone was courteous, efficient and cheerful at all times. All staff were very encouraging in my recovery and helped me gain the confidence I needed.”
Pamela Goodwin – July 2012
“I would like to thank Mr Hakmi for a wonderful job done….I will remember his excellent bedside manner and treatment of his patients for ever….. Nothing was too much trouble for the staff ..it is very reassuring to know that infection free hospitals still exist. The exceptional standards that are adhered to at Pinehill make it a wonderful and safe environment to be treated in. I will sing the praises of Pinehill Hospital for ever”
Edith Jeffrey – March 2013
“I would like to thank Mr Hakmi for a wonderful job done….I will remember his excellent bedside manner and treatment of his patients for ever.”
Edith Jeffrey – March 2013
“Things you did well;
Short waiting time for surgery. Well looked after.
Checked by night staff and helped when needed
Very nice facilities. Excellent communication, with consultant
Everything well explained and good aftercare”
James Maton, Welwyn Garden City, June 2012
“From arrival to being sent home the treatment has been the best that I have ever received, Nurses, Doctors and and anaesthetist were very pleasant and very helpful. Though it was only a short stay I would like to thank everyone for all their help and assistance”
Kevin Needle, Hitchin, May 2012
“Very friendly staff, took time to explain everything and well looked after”
Peter Breen, Luton, July 2012
“The whole process went very smoothly. Staff were all helpful and informative. Procedures all explained clearly. Made to feel comfortable and well looked after.”
Brian Kelly, Hitchin, June 2012
“Nursing acare was very good especially on the night of my operation as I did not sleep at all. Nurse X was extremely attentive towards me throughout the night. Mr Salvesen explained my operation well and ensured he came to see me each morning before he left.”
Cheryl Wright, Clifton, July 2012
In all the years I have been coming to Pinehill, since 1985, I have always found the staff to be most courteous, kind efficient and caring.”
Mrs Sandra Valentine, Baldock, June 2012
“The care I received was absolutely wonderful. Initially I spoke to in the office were very helpful. When I was admitted the nurses explained the procedure. The theatre staff were calming and after surgery, when feeling poorly, I was nursed back to health with professionalism and kindness. The auxillary staff were attentive and the after-care thorough. There were far too many people involved to mention by name but together, they all make a great team. Today we are keen to criticise when we are upset and feel standards have not been met. Conversely, I was so impressed by the service at Pinehill I wanted this to be recognised”
Shelley Russell, Hitchin, July 2012
“Excellent communication, organised, informative and friendly, lovely comfy bed. All very reassuring, excellent care. Thank you”
Janette Atkins, Welwyn Garden City, May 2012
“I was admitted to Pinehill Hospital …….. on 13th September 2011, for a total hip replacement, under the care of Mr Philip Kerr Consultant Orthopaedic Surgeon and thought I would write to you about my ‘Pinehill experience’
From the time I entered the Hospital I was treated with respect and professionalism, from the cleaning to the nursing staff, nothing was too much trouble for them
Mr Kerr came to see me before my operation and again after surgery. He visited every day and was very caring and patient with me, he answered all my questions and put me at my ease.
I cannot fault my stay in Pinehill Hospital. ………………I would recommend Mr Kerr and all the staff and Pinehill to everyone
R D Dollimore, Welwyn, December 2011
D.K, Baldock, Nursing – post operative care was excellent, physio was excellent, food and service was very good. The room was very comfortable and was cleaned regularly to a good standard. Overall, very pleased. 31.07.2011
M.S, Stotfold, Care before and after the operation was very good. Facilities good and treated well. 31.07.2011
R.C, Beds, Care before and after the operation was very good. Facilities good and treated well. 25.07.2011
J.M, Redbourn - Everything- the people, the care and the attention and facilities was excellent. The room was bright and clean and well appointed but I didn’t have no where to hang my outside coat. 25.07.2011
N.E, Arlesey - Lovely friendly staff, great food and frequency of refreshments. A lovely clean room and hospital generally. 22.07.2011
A.H, Knebworth - Nice room, friendly staff, good food. 14.07.2011
R.W, Stevenage - Everything. The level of professionalism with all members of staff has been fantastic, willing to help and offer answer to any queries. Always ready to fill up water or get a cup of tea. The accommodation was clean and had everything you’d need to make the recovery starting point easy, including a great view. I would recommend this hospital and am already saving for my next op! - 14.07.2011
J.R, Beds - Very simply, mended me, cared for me and kept me pain free. Lovely staff and fantastic surgeon. Wouldn’t have minded staying the week - 10.08.2011
R.H, Stotfold - Everything was good 10/10. Staff 10/10. Food 10/10. Info 10/10. Surgical 10/10. Attention 10/10. Room 10 Wc flush need attention. Peak times parking can be difficult. - 14.07.2011
B.M, Essendon, Reception, nursing care, medical procedures and catering all preformed very well by friendly staff. One relative being able to accompany the patient in a private room after treatment and before discharge would be a welcome feature - 14.07.2011
H.J, Biggleswade, Quick scheduling for hysteroscopy after consultation. Excellent explanation of procedure and what will happen next. Calm and professional health care professionals. Care taken to ensure pain and discomfort minimized. Clean and bright room. Immediate feedback from surgeon after procedure. - 10.08.2011
J.O, Welwyn Garden City, Quick scheduling for hysteroscopy after consultation. Excellent explanation of procedure and what will happen next. Calm and professional health care professionals. Care taken to ensure pain and discomfort minimized. Clean and bright room. Immediate feedback from surgeon after procedure - 10.08.2011.
N.R, Letchworth - Nurses and health care assistants are lovely - 30.07.2011