Our ongoing commitment to providing outstanding patient care means we are implementing a new electronic patient record system. You may notice our processes take slightly longer than usual, and we apologise if this causes any inconvenience. Thank you for your understanding and patience.

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Patient Feedback

The following comments were made by patients when we asked their opinion. All comments taken from ‘We Value Your Opinion’ Forms and letters.

Here are a few examples of recent comments from patients; 

“Nursing care was excellent. In fact all good. Don’t change continuous improvement. Not needed in my view. Very good. First time I’ve been here without my wife. The nurses, I would say, went beyond in helping me. Little things like leaving the window ajar. EXCELLENT!”

Suren Nair

“Everyone was polite, helpful and couldn’t do enough for you”

Rod Elliott      5/16

“Staff made my stay a pleasure. Surgeon and surgical team all brilliant. Nurses and all staff were fantastic and put me at ease”

Melanie Stevens    17/6/16

“Nothing could be improved on. I was violently sick several times after the op. All the nurses on duty plus the cleaners were amazing with their kindness to me. There was a lovely young girl and 2 or 3 young lads who brought my excellent meals. They were very polite and respectful every time. I last stayed at Pinehill in 2004 and it’s a wonderful hospital to stay in”

Mrs Sandra Freeman   12/7/16

“Well staffed with caring professional staff”

D G Woodhouse

“All the care I received was first class from consultation with surgeon right through to the care throughout the surgery provided by all nursing staff. Thank you”

Sally Davies    16/7/16

“The staff were caring and considerate and supported me when I was nervous and anxious. They were all so caring, everyone I met. The process was very efficient and you were kept fully informed and was checked on regularly. I think being the first time here I have nothing to compare it to but the staff were an outstanding team and everything was very well run.”

Ms Kirstie Simmonds   4/8/16

“Excellent nursing care and I did appreciate a room on my own”

Mrs Patricia Sills  5/8/16

“I was especially impressed by the excellent patient skills possessed by every single member of my ‘care team’. Thank you. I can honestly say that there is very little room indeed for any improvement!!”

Nicola Evans   10/8/16

“All staff very friendly. Nothing is any trouble. Very well done all of you. All is perfect. Nice having lots of information from everybody. Most reassuring.”

June Game    13/9/16

“Everything one would have expected from a Ramsay Health Care service. A big thank you to all”

Dehzil Male     15/9/16

“Could not fault anything Mr Samuel and his team were excellent. Pitty the other hospitals could not have the same standards. I was very well looked after by my nurse Julie who was very nice and made sure I understood everything. And the support before going into my pain clinic was excellent”

Ms H A Goode    20/9/16

Click here for some of our older testimonials

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