A welcome from the Hospital Director
I would like to introduce and welcome you to Pinehill Hospital with an evidenced reputation for excellent clinical services, modern facilities and friendly Consultants and staff. We provide a local private hospital in the heart of your community or for patients for further away who do not want to wait for a service more locally to them.
We have over 30 years of service provided by our excellent teams of Doctors, Nurses, Healthcare Professionals and support staff. As part of a national private healthcare company of 36 facilities, we have shared and developed best practice and can offer a solution for almost every one of your healthcare needs.
As well as expert medical care we have invested in our facilities provided within beautiful, peaceful surroundings and the care that will make your stay more comfortable and aid a speedy recovery. As said, we have invested in the last few years in the environment which enables us to provide tailored care to meet your needs. We have recently upgraded all our x-ray equipment, adding new operating theatres and ward en-suite bedrooms. We are now better placed than ever to provide an excellent service and to meet the needs of our patients.
We know that safety and cleanliness are key factors for you in the service you receive. We continually work with our infection control staff to ensure that our infection rates are exceptionally low and we have had no cases of hospital acquired MRSA for the last 8 years.
All our staff are trained to the highest possible level and are continually updated so that you can be assured of an excellent clinical service based on current research.
We are rated as ‘Good’ with the CQC and in the most recent CQC formal review of our services (November 2021) we remain with the rating with no concerns raised by them. The hardworking team at Pinehill are working as hard as they can to provide outstanding services to our patients and we are determined to be recognised for this by the CQC at their next formal on-site inspection.
The feedback from our patients has seen very high satisfaction rates. In a recent survey (October 2021) 94.4% would recommend us to friends and family. 97.6% felt they were fully involved in decisions about their treatment and 100% felt they had enough privacy and were treated with dignity.
Of course if at any time you do have concerns, you will be encouraged to speak to our staff who will always want to help you and make your stay as comfortable as possible. We can supply you with a 'We Value Your Opinion' form to complete and would welcome your comments. You can even speak to a member of the senior management team at any time during your stay and we will be happy to help you.
I really look forward to welcoming you to Pinehill Hospital and should you wish an individual appointment to see me, I will be delighted to meet you.