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Leave your feedback

If you would like to leave feedback regarding your care at Pinehill Hospital please follow the links below to submit your feedback: 

We do, of course hope that you were satisfied with the service and attention we gave you here at Pinehill. If we have, in some way, fallen short of your expectations, we do want to hear from you. Please do speak to us when you are in Pinehill and we will do everything we can to help you. If you do feel you would like to write to us, 'We Value Your Opinion' card are all around the hospital or ask a member of staff for a copy. If you feel that you would like to take a more formal route, please follow the guidance notes on 'How to make a complaint step by step'. 

Here are a few examples of recent comments from patients; 

"Outstanding service and care from start to finish."

July 2017

"What a lovely place, polite and happy from front of house all the way through! I have been treated with respect and dignity during 5 worrying months of (sometimes very intrusive) investigative appointments. I've been thoroughly well looked after. Thank you Dr Mead & all the staff at Pinehill. Five solid stars from me!"

July 2017

"This is a fantastic hospital. From reception to treatment. I've recently had a Discectomy there and I was treated so well. The nurses, doctors, physiotherapist, surgeons, anesthetiser and everyone else that played a part in looking after me , I thank you all very much. The professional manner is second to none. I went in as an NHS patient and was treated like a private patient. The food is amazing!! Thank you all once again. Would highly recommend this hospital to anyone who considers private or NHS referral to go to this excellent hospital."

July 2017

"Had my operation. The nurses on day care unit 'dsu' are amazing!!!!! I was so grateful to them. So are the surgeon(s), anesthetist (what can I say kept me alive and so reassuring) the recovery nurses (very caring) and the porter was friendly too. Plus kitchen lady bought me up ice cream when I couldn't eat anything else."

July 2017

"So far all the staff have been great definetly recommend if anyone needs an op in the future."

June 2017

"I was in Pinehill yesterday. I'm a very anxious person and my emotions were running high being there for my tonsilectomy. I couldn't have asked for better care. I had my own room where my partner stayed with me. I was continuously checked on. Everyone came and introduced themselves. My partner was unable to come with me for sedation which was hell, but because of how bad I was the nurse stayed with me and held my hand whilst i was put to sleep. They made sure I was ok, and kept up with pain relief. I was made to feel so safe. I cannot say thank you enough to everyone who helped me yesterday."

June 2017

"So friendly and helpful, from start to finish nothing was too much trouble."

June 2017

"Made me feel very comfortable! Vanessa was a great help in every way, amazing people to have working here’."

May 2017

"Caring, efficient staff’."

May 2017

"Five star care - excellent staff!!"

May 2017

"All the staff are very friendly and patient. They all took time to listen to me and made me feel completely at ease."

May 2017

"I have been treated with the utmost courtesy and understanding by all the staff I have met. Most appreciated."

May 2017

"Very professional, efficient but also good atmosphere and friendly staff. Well done! Thanks!"

May 2017

"Staff have been incredible. Extremely kind and thoughtful. They all do an amazing job. Thank you!"

May 2017

"The service and care provided by nursing staff and doctors is excellent."

May 2017

"Excellent and efficient service in a lovely well run and clean environment."

May 2017

"My son had his first ever operation yesterday and he was very nervous before going in. All the staff were fantastic. In particular a nurse called Vanessa who immediately made my son feel at ease, I can't thank her enough for her interactions with Liam she really did make all the difference."

May 2017

"I've been coming to Pinehill for many years. The staff, drs and nurses are amazing. They don't rush you to leave the hospital they let you leave in your own time. The hospital is always clean and tidy."

May 2017

"I went in for a endoscopy under Mr Gupta, and what can I say! Absolutely fantastic care! Nurses were fantastic and Mr Gupta made the procedure so easy and quick, everything was explained to the fullest! I was in and out of hospital within 3 hours! Thank you for your 5* care!"

May 2017

"The Friendly smiling faces to greet you, the personal touch from staff always there for you. So professional and helpful. Spotlessly clean. I was treated for a Meniscus Tear in my Knee. My Anethatist and Surgeon were wonderful explained everything. Thanks to everyone at Pinehill. By choice wouldn't go anywhere else."

May 2017